Browse Timeshare Owner Complaints

 I attended a presentation expecting a short meeting and ended up staying almost five hours. I felt rushed signing paperwork at the end and later realized several terms were different from what I understood. When I contacted customer service about cancelling, I struggled to get clear answers. 

 Maintenance fees have increased almost every year since I purchased. I don’t travel as much anymore and resale listings don’t seem to attract buyers. I wish I had better understood long-term costs before purchasing. 

 We loved visiting Branson for years, but retirement changed our finances. Special assessments surprised us and made ownership harder to maintain. Communication about options has been confusing. 

 Booking exchanges through outside programs became harder over time. Customer service representatives gave different answers depending on who we spoke with. 

 Promotional incentives promised during our presentation took months to receive. I filed multiple requests before finally hearing back. 

 We were told booking trips would be simple, but availability has been limited during peak seasons. Attempts to cancel were denied. 

 Annual fees continued increasing even during years we couldn’t travel. Renting weeks hasn’t worked the way we expected. 

 Customer service transfers between departments made it difficult to resolve billing questions. 

 After company transitions, we struggled understanding new policies and who to contact for help. 

 Management changes at our resort left many owners confused about reservation systems. 

 Resale companies contacted us constantly but no real offers ever happened.

 The presentation felt high pressure and much longer than expected. 

 Booking during holidays has become nearly impossible despite owning points. 

 After ownership transitioned, we had questions about benefits and reservation differences. 

 Customer service responses took weeks during a billing question. 

 Selling the timeshare has been harder than we expected. Listings sit without offers. 

 Points expired because I couldn’t reach support in time to save them. 

 Maintenance costs increased faster than anticipated after renovations. 

 Exchange availability didn’t match what we believed when purchasing. 

 We asked for cancellation due to health reasons but were told the contract could not be terminated without certain conditions.