Empower your rights as a timeshare owner today.
Share Your Timeshare Experience
Timeshare and vacation ownership contracts can be complicated. If you’ve experienced booking problems, rising fees, sales pressure, or unexpected contract terms, your experience could help other owners understand what to expect — and what options may be available.
You’re Not Alone.
Many timeshare owners contact us after experiencing:
- Annual maintenance fees that continue to increase.
- Difficulty booking vacations.
- High-pressure sales presentations.
- Contracts lasting far longer than expected.
Sharing your experience helps other owners learn what questions to ask and what solutions may exist.
How It Works
Share Your Experience
Learn About Available Resources
Share Your Experience
Tell us about your resort ownership experience using our secure complaint form.
Help Other Owners
Learn About Available Resources
Share Your Experience
Your feedback helps identify common concerns owners face across different resorts worldwide.
Learn About Available Resources
Learn About Available Resources
Learn About Available Resources
Some owners may be contacted with educational resources or support options depending on their situation.
Common COMPLAINT CATEGORies
Rising Maintenance Fees
Excessive "Special Assessments"
Excessive "Special Assessments"
Many owners report that annual maintenance fees increase over time, sometimes faster than expected when they first purchased their ownership. These fees can continue even when vacations are no longer being used regularly. For retirees or families on fixed budgets, unexpected increases can create financial stress. Understanding how maintenance obligations work is often the first step toward evaluating ownership options.
Is this happening to you?
Excessive "Special Assessments"
Excessive "Special Assessments"
Excessive "Special Assessments"
Special assessments are sometimes issued by resorts to cover unexpected repairs, renovations, or operational costs. Some owners report receiving large or unexpected assessment notices that were not anticipated when purchasing their timeshare. These charges can arrive with limited notice and may significantly increase overall ownership expenses. Understanding when and why special assessments occur is a frequent topic among owners sharing their experiences.
Have you received these bills?
Booking Availability Problems
Excessive "Special Assessments"
Booking Availability Problems
A common concern shared by owners involves difficulty reserving preferred travel dates or destinations. Some report that peak seasons or popular resorts appear unavailable despite owning vacation points or weeks. Changes in booking systems or increased membership numbers can sometimes impact availability. Owners often seek clarification about reservation rules and long-term flexibility.
Has this happened to you?
Sales Presentation Concerns
Sales Presentation Concerns
Booking Availability Problems
Many owners describe feeling overwhelmed during lengthy or high-pressure sales presentations. Some later question whether certain benefits, resale expectations, or flexibility options were fully understood at the time of purchase. Miscommunication or misunderstandings can lead to frustration after ownership begins. Sharing these experiences helps other buyers know what questions to ask before committing.
Did you encounter this?
Contract Confusion
Sales Presentation Concerns
Customer Service Issues
Timeshare agreements can contain complex language involving usage rights, renewal terms, and long-term obligations. Some owners report being surprised by clauses related to inheritance, transfers, or cancellation limitations. Understanding contract terms years after purchase can feel challenging without guidance. Reviewing experiences shared by other owners can help clarify what to expect.
Is your contract easy to understand?
Customer Service Issues
Sales Presentation Concerns
Customer Service Issues
Owners sometimes report difficulty resolving concerns directly through traditional customer service channels. Long wait times, multiple transfers between departments, or unclear answers can add to frustration when trying to address billing or reservation questions. Experiences vary widely between resorts, but communication challenges are commonly discussed among owners seeking solutions.
Have you had these issues?
Submit Your Complaint
Resorts Complaints
This website uses cookies.
We use cookies to analyze website traffic and optimize your website experience. By accepting our use of cookies, your data will be aggregated with all other user data.